MC WW FAQ — your Every Question, Answer

Yes, MC WW offers several effective responsible gaming tools — and you can activate all of them directly from your account settings.

• Deposit Limit: Set a daily, weekly, or monthly deposit limit that works for you. Decreasing your limit takes effect immediately; increasing it requires a 72-hour waiting period.
• Loss Limit: Your session will automatically stop once you've lost a set amount.
• Session Timer: Get pop-up reminders every 20, 30, or 60 minutes.
• Cool-off Period: Pause your account for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: Take a long-term break lasting anywhere from 6 months to 5 years.

To enable: Log in → Profile → Responsible Gaming tab → select your preferred tool, enter a value, and save.

KYC (Know Your Customer) verification at MC WW is typically required before your first withdrawal or for large transactions. The process is there to protect you — ensuring no one else can access your account.

Required Documents:

• Proof of Identity: A clear photo of your National ID (NID), passport, or driving licence.
• Proof of Address (if required): A utility bill or bank statement issued within the last 3 months.
• Selfie: A selfie holding your NID.

To upload: Log in → Profile → Verification section → upload your photo in the designated field. Verification is usually completed within 12–48 hours. If there's an issue, the support team will notify you by email.

Getting started with Sports Betting on MC WW is easy. After logging in, head to the "Sports" section, where you'll find markets for football, cricket, tennis, basketball, hockey, and more.

Step by step:

• Pick your favourite sport and league — such as La Liga or the Premier League.
• Select a match and click on it — you'll see odds across various markets (1X2, both teams to score, total goals, etc.).
• Click on your preferred odds and they will be added to your Bet Slip.
• Enter your stake and tap "Confirm Bet".
• With Live Betting, you can place bets while a match is in progress — odds update every second.

Minimum bets generally start from ৳20. Special odds boosts are frequently available for marquee events including La Liga and UFC.

MC WW generally does not charge any additional handling fee for withdrawals. However, bKash or Nagad's own transaction charges may apply, as these are set by the respective mobile banking providers.

• Minimum Withdrawal: ৳500
• Daily Maximum: ৳50,000 for standard accounts; higher limits available for VIP accounts.
• Processing Time: Usually 3–10 minutes after KYC verification; up to 24 hours during peak times.
• Method: bKash, Nagad, Rocket, and direct bank transfer.

To withdraw: Log in → "Cashier" → "Withdrawal" → select a method and enter the amount. KYC must be completed before your first withdrawal.

MC WW's website is built with a mobile-first design, so you get the full platform experience right in your phone's browser — no separate app needed. Live Betting, casino, payments — everything runs smoothly in the browser.

For an app-like experience, simply follow these easy steps:

• On Android: Open mcww.page in Chrome → tap the menu (three dots) → select "Add to Home screen". A shortcut will appear on your home screen, just like an app.
• On iPhone (Safari): Open mcww.page → tap the Share icon at the bottom → select "Add to Home Screen".

No need to open your browser every time — just launch MC WW directly from your home screen, and it looks and feels just like an app.

MC WW follows a clear policy for settling bets when a match is cancelled or abandoned mid-way:

• Match completely cancelled: If a match never starts or is not completed within the scheduled timeframe, all bets are voided and the full stake is returned to your account.
• Match stopped after a specific time (e.g., after 75+ minutes): In many cases, the result is determined by the score at the time of interruption — specific rules vary by sport.
• Live Betting: For in-play bets, the outcome may be settled based on events completed up to the point of abandonment.
• Rescheduled Match: Bets stand if the match is played within 48 hours; otherwise, they are voided.

Refunds are typically credited to your account within 24–72 hours. Details Terms & Conditions on the page.

The minimum deposit at MC WW depends on your chosen payment method:

• bKash & Nagad: Minimum ৳200
• Rocket: Minimum ৳300
• Bank Transfer: Minimum ৳500
• Crypto (Selected Method): Minimum equivalent of ৳500

To deposit: Log in → "Cashier" → "Deposit" → select a method, enter the amount, and follow the on-screen instructions. Funds typically appear in your account within 1–5 minutes of a successful deposit.

A welcome bonus awaits on your first deposit — make sure to enter your bonus code (if applicable) before depositing to qualify.